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911 Garage Doors And Gates
Garage Door Repair & Installation in Hayward
Frequently asked questions
Back to 911 Garage Doors And GatesCan you repair a bent garage door panel instead of replacing the whole door?
Yes, we repair damaged and dented panels on garage doors rather than replacing the whole door when possible. We will take a look and let you know if a panel repair is a good fit for your door or if replacement makes more sense.
Do you service commercial overhead doors for businesses?
Yes, we repair commercial overhead doors and roll-up doors for businesses. Give us a call and we can schedule a free estimate for your commercial door.
What causes a garage door torsion spring to break?
Torsion springs are rated for a certain number of open and close cycles, so most break from normal wear over time. Rust, lack of lubrication, and extreme temperature swings can also shorten a spring's life. If your spring breaks, we handle torsion spring replacement, including TorqueMaster repair and conversion to standard springs.
Can you fix a garage door that won't open but the opener light stays on?
Yes, that is a common opener or sensor issue and something we troubleshoot regularly. It could be a photo eye sensor, a wiring issue, or the opener itself, and we offer a free estimate to diagnose it before any repair work starts.
Do you install battery backup systems for garage door openers?
Yes, we service and install garage door openers from brands like LiftMaster. Call us, and we can confirm whether we can install an opener the same day.
How much does it cost to fix a broken garage door spring?
Our garage door service call is $85, plus an hourly rate of $125, and the exact cost depends on the size and type of spring your door needs. We offer free estimates so we can give you a firm price before any work starts.
What brands of garage door openers can you repair or replace?
We repair and replace openers from LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, and Amarr. If your opener is a different brand, give us a call and we can let you know if we service it.
Do you repair garage door cables that have snapped or come loose?
Yes, we repair snapped or loose garage door cables along with related issues like doors off track or damaged panels. We can diagnose the cause and get the door working safely again.
Do you only work in Hayward, or do you also serve nearby cities?
We are based in Hayward and also serve Castro Valley, San Leandro, and Pleasanton, plus other areas within a 25 mile radius.
What does it mean if my garage door opens partway and then reverses?
That usually points to a safety sensor issue, a photo eye that is misaligned or blocked, or sometimes a spring or track problem putting extra strain on the opener. We troubleshoot this regularly and offer a free estimate to pin down the exact cause before any repair work starts.
Do you offer emergency service outside your posted hours?
Same-day service runs during our posted hours, 8 am to 9 pm Monday through Friday and 9 am to 5 pm Sunday. Emergency service outside those hours is by request only, so give us a call to check availability.
Do I need to be home while the repair is being done?
Yes, someone needs to be there to let us in, whether through the side door or through the house.
How long does a typical torsion spring replacement take?
A spring replacement usually takes about an hour, depending on the door and spring type. We offer free estimates, so we can give you a clearer time estimate before starting.
Do you replace garage door rollers and tracks, or just the springs?
We repair and replace tracks as part of our door off-track service, along with torsion spring replacement and TorqueMaster conversions. Yes, we also replace rollers; we can confirm what your door needs during a free estimate.
Can you match new panels to my existing garage door color and style?
We can match a replacement panel to your existing door's color and style. Bring us the details or a photo, and we can confirm options during a free estimate.
Do you install brand new garage doors or only repair existing ones?
Yes, we install brand-new garage doors and repair existing ones. Call us, and we can review your options and provide a free estimate.